Certification plays a great part in Information Technology, especially in ITIL®. Our course can help prepare you with the appropriate skills and accreditation needed to succeed. Obtaining the latest ITIL® v3 can also further increase your market value when seeking employment opportunities.

An individual who can present an ITIL® certificate demonstrates their seriousness in resolving service management issues. ITIL® is the most adopted service management best practice certification offered today, providing the individual with a competitive advantage in the marketplace. HP offers a range of education courses and curriculum paths for ITIL Foundation, ITIL Manager and ITIL practitioner which explore the approach of ITSM implementation; how to leverage industry-accepted best practices based upon the ITIL framework and Change Management leading to the successful transformation of an IT function from technology manager to service provider.

This 3-day course introduces the fundamentals of IT Service Management (ITSM) based on the IT Infrastructure Library (ITIL). It describes the key concepts, processes, functions and roles of the ITIL service lifecycle. The course is made up of lectures and the exciting, hands-on HP Race to Results Service Management Simulation, which provides an interactive learning experience. This results in good awareness and comprehension of the main aspects of ITIL. The course prepares attendees for the ITIL® Foundation Certificate examination.